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Higher Education: Able to leapfrog traditional IT support or not?

By Phil Verghis on January 11, 2011

I got a call from Dennis Carter, the assistant editor of ecampus news, and was quoted in an article titled ‘College help-desk services lacking in tech use‘.

In general, many campuses tend to follow industry best practices, and fall short. It’s not surprising given the lack of resources. However, the good news is they can power past most of the best of the best in industry with smart use of social media for higher education support.  They have built-in communities that, properly nurtured, can be models for service and support.

Yes before I defected to the commercial world, I worked at universities… The team at Duke University won an award from Network World.


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