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White Paper: Measures, Metrics & Madness: the new world of ‘guiding, not grading’

This is one of my most popular white papers, one the Association of Support Professionals calls ‘brilliant’ and the basis for a highly successful workshop. It has been republished and cited by a number of organizations around the world. Feel free to republish for non commercial use under the Creative Commons Attribution 3.0 License.

You can download the pdf here (no registration required), though if you like this, sign up for my newsletter (home page) for more thought-provoking articles.


The Verghis Group | (800) 494 9142 | (617) 395 6613 | phil@verghisgroup.com | www.verghisgroup.com
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