The Verghis Group

Free webinar on ‘Measures, Metrics & Madness’ hosted by HDI

By Phil Verghis on September 16, 2011

Rarely done (and free!) webinar on measures, metrics and madness – – Tues Sept 20th. Join a few hundred of my friends who have already registered.

Measures Metrics & Madness: Boston event – October 5, 2011

By Phil Verghis on September 12, 2011

I’ll be leading a highly interactive version of my workshop — ‘Measures, Metrics & Madness: the new world of guiding, not grading’ at the First Wednesday Group session in October. Seats will sell out, so act now…

Big smile

By Phil Verghis on April 13, 2011

One of the most satisfying aspects of working with clients around the world is knowing what you do makes a difference for them and their customers. I don’t get to do workshops often, but…

…a  ‘Metrics, Measures and Madnessworkshop attendee called to let me know something after the workshop on Friday that made me feel really good. He took a proverbial knife to the 1,500 reports that he was responsible for producing and made available only 500 from Monday onwards – and no one noticed.

That same Monday, his boss asked for a new report. He took the time to ask all the right questions – who is the audience, what is the purpose, how will the information be used, how will feedback be given on use of the information, how will customers benefit etc. The boss was puzzled with all the questions, but gave all the answers. When she got the report and the analytics behind it, she said it was the best report she ever had.

Next workshop: Transforming knowledge management. For those of who know, it is the Knowledge Centered Support (KCS V5 Foundations workshop), with many Verghis Group twists…, co-taught with the Consortium for Service Innovation, the custodians of the standard.


After a hectic week, keynote event at NASSCOM GEPS event

By Phil Verghis on March 2, 2011

I’ve been in India for a few event-filled days. First was the 1/2 hour traffic jam at 1 AM in Mumbai’s airport — took that long to get from the 3rd floor to the road. Productive set of meetings with a client in Mumbai. Tuesday was a 4 hour early morning drive to Pune, and a full day with a second client. Wednesday was a way-too-early-for-humans flight to Hyderabad, for another day of meetings with a client.

Thursday, I’ll be delivering a keynote address to an influential group of India-based service executives that I mentor – the NASSCOM GEPS team. The keynote? The white-hot ‘Measures, Metrics & Madness’. Knowing the audience, I’m looking forward to the Q&A…

The keynote is based on the workshop coming up on March 18th in Boston.

Superb plug by TSIA’s John Ragsdale on upcoming workshop

By Phil Verghis on February 15, 2011

Update: Workshop is sold out, contact me if you want to be on the waiting list.

VP of Research at TSIA, John Ragsdale blogged about my upcoming workshop.

Here is some of what he said… “One of the top attended TSIA Member webcasts last year was a September event with my long time friend Phil Verghis, founder of the Verghis Group.”

“Phil is a thought leader around all aspects of support, including knowledge management and KCS. This is a great opportunity to learn about the evolving world of metrics and support best practices from one of the best in the business.”

Check it out – there are a few seats still available…

Measures, Metrics and Madness workshop announced

By Phil Verghis on December 30, 2010

New date: March 18, 2011. Location – Waltham (Boston), MA. 20 seats, registrations will absolutely close when I reach that number. Early bird discount available…

NYC Police put goals on activities: Result? more fines for you

By Phil Verghis on September 10, 2010

A classic case of the wrong behaviors that result when management puts goals on activities….
New York Times article: Secret Tape Has Police Pressing Ticket Quotas

Take a look at your own organization — is it that different? Bring in your own metrics and let’s see on October 27th, the world premier of my new workshop: Measures, Metrics and Madness: the new world of Guiding, not Grading. (Only 7 seats left.)

August 5 webcast now open to all

By Phil Verghis on August 3, 2010

I’ve just been informed that anyone who registers for the webcast Measures, Metrics and Madness: The New World of ‘Guiding, not Grading’ will get the slides and audio sent to them.

Join us to hear from TSIA’s VP of technology research, John Ragsdale, as he interviews Phil Verghis, founder of The Verghis Group. Phil is not only a brilliant strategist and innovator, but also a long-time TSIA community member and a founding member of TSIA’s Expert Alliance Partner program.

Register now for this informative webcast.

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