The Verghis Group

In Minneapolis on Feb 6th?

By Phil Verghis on January 23, 2013

Join me on Feb 6 in MN for a free talk on ‘Making Change Stick’ sponsored by Ameriprise Financial and the Consortium for Service Innovation.

Talk with startup founders at Groundwork Labs

By Phil Verghis on January 22, 2013

Spent a lovely afternoon with a wide range of very interesting startup founders who were part of the Groundwork Labs, a ‘no strings attached’ community-supported technology incubator in Durham, NC. I spoke on scaling a business and how to focus on the customer from the start, based on the explosive growth at Akamai in my early days, and my experiences since then.

Want to join me and 45,000 friends?

By Phil Verghis on August 22, 2012

I was invited to speak at Dreamforce ’12 this year. I spent some time with the organizers, and suggested three options that would be particularly relevant. Well, I’ll be anchoring and presenting at three sessions.

September 19, 1:30 PM.
Service Cloud: Moving Beyond Standard Metrics with Pitney Bowes and Cisco.

September 20, 12:00 PM.
Service Cloud: Voice of the Customer – All It Takes Is 120 Seconds, with Deutsche Bank.

September 20, 1:30 PM.
Service Cloud: Streaming to Swarming – Case Study with Red Hat & Ultimate Software.


By Phil Verghis on May 14, 2012

We won – again! The Verghis Group was announced as the winner of the ‘Best in Tour’ at the Spring 2012 TSIA conference. We also were a finalist in the ‘Innovation in Consulting’ award, having won it in the Fall of 2011.

Free webinar on ‘Measures, Metrics & Madness’ hosted by HDI

By Phil Verghis on September 16, 2011

Rarely done (and free!) webinar on measures, metrics and madness – – Tues Sept 20th. Join a few hundred of my friends who have already registered.

Measures Metrics & Madness: Boston event – October 5, 2011

By Phil Verghis on September 12, 2011

I’ll be leading a highly interactive version of my workshop — ‘Measures, Metrics & Madness: the new world of guiding, not grading’ at the First Wednesday Group session in October. Seats will sell out, so act now…

After a hectic week, keynote event at NASSCOM GEPS event

By Phil Verghis on March 2, 2011

I’ve been in India for a few event-filled days. First was the 1/2 hour traffic jam at 1 AM in Mumbai’s airport — took that long to get from the 3rd floor to the road. Productive set of meetings with a client in Mumbai. Tuesday was a 4 hour early morning drive to Pune, and a full day with a second client. Wednesday was a way-too-early-for-humans flight to Hyderabad, for another day of meetings with a client.

Thursday, I’ll be delivering a keynote address to an influential group of India-based service executives that I mentor – the NASSCOM GEPS team. The keynote? The white-hot ‘Measures, Metrics & Madness’. Knowing the audience, I’m looking forward to the Q&A…

The keynote is based on the workshop coming up on March 18th in Boston.

Off to London soon for a talk…

By Phil Verghis on November 15, 2010

Heading to London to do a keynote on ‘Impact of Culture on Support (and translation)’.

Interestingly enough the translation industry has headed to a race to the bottom in terms of pricing wars. I’ll sneak in some observations on moving to a trusted adviser rather than an expert for hire.

This talk is based on some of the research I did for IBM, and is available (for free) here.

Winding down TSW 2010 Las Vegas

By Phil Verghis on October 20, 2010

Event was successful, it was the first time The Verghis Group, Inc. exhibited at a show. Next stop, San Diego to present a provocative keynote titled ‘Oops, Sorry you Died: Lessons from medicine, the FAA and NASA’ at the TSAnet event in San Diego.

Speaking at HDI New England event

By Phil Verghis on October 12, 2010

If you are in the area, stop by the Robert Half office in Westborough, MA from 3-6 PM where I’ll be chatting about ‘Measures, Metrics and Madness: the new world of guiding, not grading’.

Tickets, details and more available at the HDI New England site:

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