The Verghis Group


“A brilliant strategist and innovator.”
– John Ragsdale, VP Research
The Service & Support Professionals Association

“Phil simply ‘gets it.’ He understands our business and the corporate challenges we face and he knows complex, global, mission-critical support. I rely on Phil as a trusted advisor and call on him often to work his magic.”
– Bill Stockton, Director, Application Infrastructure
Deutsche Bank

I’ve had the great pleasure of working with Phil on a strategic change of direction for my support organization. Phil goes deep and does not shy away from giving opinions that are contrary to conventional wisdom or to your beliefs. You, as a leader, need to be able to process constructive criticism and accept Phil’s challenging thoughts. If you do, you can create real sustainable change for the better.
– Marco Bill-Peter, VP Global Support Services
Red Hat

“Global Support Guru.”
– Support World Magazine

“Phil’s thought leadership, operational excellence and passion for customers are traits that will make him an invaluable asset to executives seeking to leverage the power of their customer base. Phil is highly respected in the service and support industry, and we benefited significantly from his development of a superlative support organization here at Akamai.”
– George Conrades, Chairman and CEO
Akamai Technologies

“I asked Phil to work with me on two key strategic global initiatives.  Not only were the projects a huge success, managers from all over the world still reference key concepts they learned from Phil that have now become part of our support DNA.

Phil’s experience running global teams handling complex support made a big difference in both formulating strategy as well as ensuring we were able to execute against that strategy. ”
– Lynda King, VP Global Services
ACI Worldwide

“Among the best minds in his field.”
– Call Center Magazine

“I participated in one of Phil’s Be the Voice of the Customer workshops and was truly impressed with Phil’s customer first approach.  Six months later, I  brought Phil in help us build a strategy to grow our services business.  He not only delivered a roadmap to grow revenue and profit but also how to improve the overall customer experience.  The key differentiator with Phil versus other consultants is he not only can deliver the strategic roadmaps but can execute the plan.  I would highly recommend Phil and his work.”
– Brett Trainor, Director, Client Services
Zebra Technologies

“Service management thought leader.”

“We initially brought The Verghis Group, Inc. in to discuss a technology solution for our IT department. We quickly recognized their substantial managerial, technical and university-specific expertise enabled us to broaden the conversation to include other departments. The end result was a comprehensive, realistic set of people, process and technology recommendations to improve student retention. They are a true pleasure to work with, and I would not hesitate to recommend their services to any other organization. ”
– CIO of a major University

“Phil is very well connected in the support community and is someone that I look to as a trusted advisor. During his tenure as chairman of our Strategic Advisory Board he has focused the board on visioning the future and helping the board provide guidance to practitioners, as well as technology and service provider.”
– Ron Muns, CEO and Founder
Help Desk Institute

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