The Verghis Group

In Person


I’ve had the privilege of speaking in front of people in 5 continents. I don’t have a ‘standard’ set of talks, and will often retire talks when they are just ‘right’ (i.e. works in different settings and countries). Why? Giving the same (or similar) set of talks will bore me to death, which is very hard to hide from audiences.

I’m available for custom workshops, talks, webinars and strategy sessions.

Friday, January 18 2013

Scaling to a multi-million dollar company
Having too many customers and partners seems to be a nice problem to have, doesn’t it? What if you knew there were specific steps to think about from the start that would greatly increase your odds of surviving this ‘nice-to-have’ problem? Come chat with Phil, as he talks about his experience being a very early employee and executive at a startup that went from 0 – 160 Million dollars in a little over four years. (It now has over a billion dollars a year in revenue.)

Thursday, Feb 6, 2013

Making change stick – Midwest Conversation Cafe, sponsored by Ameriprise Financial and the Consortium for Service Innovation.

“…drawing on his work with some of the most innovative organizations in the world and cutting edge research.”

Tuesday, April 24, 2012 from 9:00am – 3:30pm
Pre-conference Session Title: Measures, Metrics & Madness: The New World of Guiding not Grading

Track: Executive View
Wednesday, April 25, 2012 from 3:00pm – 4:00pm
Session Title: Transformational Leadership: Beyond Shiny Objects

Tuesday, May 8, 2012 from 4 – 5 PM
Session Title: Moving Beyond Standard Metrics (with Janet Ramey, Senior Director, Strategic Business Operations, Cisco and Karen Lim, VP, Worldwide Software Support, Pitney Bowes)

University of Maryland, Robert H. Smith School of Business.
June 15
Academic research/practitioner talk with Dr. Judith Hall, Northeastern University on joint research
Session Title: Can Customer Relationships Improve by Studying Physician-Patient Interactions

DreamForce, San Francisco
September 19 and 20
Anchoring three sessions:

  • Moving Beyond Standard Metrics with Cisco and Pitney Bowes
  • Can Customer Relationships Learn from Research in Physician-Patient Interactions with Deutsche Bank
  • From Streaming to Swarming: A Case Study with Red Hat and Ultimate Software

HDI-Japan Keynote and panel, Tokyo
October 17 and 18

Creative Commons 10th anniversary
Spoke on Dancing E and Creative Commons licensing of content
December 12


  • Red Hat, North Carolina – Consortium for Service Innovation event
  • Mumbai, Pune, Hyderabad, Bangalore; India – client visits and talk
  • Talk for NASSCOM GEPS group (for which I am an advisor)
  • 2011 Spring TSW event – speaking with Red Hat
  • 2011 Consortium for Service Innovation – Executive Summit, Cape Cod, MA.
  • Consortium for Service Innovation event – Deer Valley, Utah (September)
  • HDI webinar  — Rarely done (and free!) webinar on measures, metrics and madness – – Tues Sept 20th.
  • First Wednesday Group – Boston. Speaking at October 5th event on Measures, Metrics & Madness
  • TSIA Fall – Las Vegas.
    Measures, Metrics and Madness: The New World of Guiding, Not Grading
    Professional Development Course (co-taught with Adam Krob)
    Monday, October 24, 2011
    8:00 AM to 1:00 PM
    Savvy Support: The No More Tiers Model
    (with Lance, Red Hat)

    Wednesday, October 26, 2011

    11:00 AM to 12:00 PM

    Impact of Video on Service’s Future (Panel with John Ragsdale, Radha (Salesforce) and Jennifer (Yahoo)
    Monday, October 24, 2011
    4:15 PM to 5:15 PM

  • ASU Services Leadership Symposium
    Nov 2-4, Phoenix


US (California, Louisiana, Massachusetts, New York)

Romania, Thailand, India (multiple trips)

October – December

  • HDI New England — talk: ‘Measures, Metrics and Madness: The New World of Guiding, not Grading’
    October 13, Westborough, MA
  • Las Vegas, NV — TSIA event (booth# 39b)
    October 18 – 20
  • San Diego, CA — keynote: ‘Oops – I’m sorry you died. Lessons from medicine, the FAA and NASA on how to learn from mistakes’
    TSAnet (
    October 20 – 21
  • Boston, MA — workshop: ‘Measures, Metrics and Madness: The New World of Guiding, not Grading’
    First Wednesday Group – 4th Annual Voice of the Customer Conference
    October 25-27 (
  • London, UK — keynote: ‘Implications of Culture on Support (and Translation)’
    ASLIB 2010 Translating and the Computer conference
    November 18-19 (
  • North Carolina



  • Private client engagement, Boston MA
    (facilitation of senior support management offsite, custom workshop and talk)


  • SSPA webinar – Talent management Community of Interest (Attracting, developing and retaining employees)


  • SSPA webinar – Small & Medium Business Community of Interest (Savvy Support)
  • Private engagement, Springfield MA
    (keynote for senior support team of large insurance company)


  • Private client engagement, Bangalore and Hyderabad, India
    (Custom workshops and talks to top support leaders)
  • Keynote and workshop in Dubai

Past Appearances

The Verghis Group | (800) 494 9142 | (617) 395 6613 | |
Copyright © 2010 The Verghis Group. All Rights Reserved.