The Verghis Group

16th century Incas, 18th century shipyards and 21st century professionals

By Phil Verghis on January 30, 2013

Our friends at the Technology Services Industry Association (TSIA) published our article titled What Do 16th Century Incas, 18th Century Shipyards and 21st Century Professionals Have in Common? An Inability to Share Knowledge.

They tweeted it as a ‘must read’ article.

This marks the first mention of Dancing E as we get out of stealth mode…

Kindle version of book available

By Phil Verghis on January 23, 2013

I’m pleased to report that my publisher has made the Kindle version of my book ‘The Ultimate Customer Support Executive’ available, and a fantastic value at $9.99. If you have Amazon Prime, you can even ‘borrow’ the book for free…

In Minneapolis on Feb 6th?

By Phil Verghis on January 23, 2013

Join me on Feb 6 in MN for a free talk on ‘Making Change Stick’ sponsored by Ameriprise Financial and the Consortium for Service Innovation.

Talk with startup founders at Groundwork Labs

By Phil Verghis on January 22, 2013

Spent a lovely afternoon with a wide range of very interesting startup founders who were part of the Groundwork Labs, a ‘no strings attached’ community-supported technology incubator in Durham, NC. I spoke on scaling a business and how to focus on the customer from the start, based on the explosive growth at Akamai in my early days, and my experiences since then.

Vibrant startup community in Raleigh/Durham/Chapel Hill area

By Phil Verghis on January 18, 2013

I went to a meeting on Wednesday at NC State in Raleigh co-sponsored by the Triangle Startup Factory. They brought in speakers who talked about the start up experience. The room was *packed*. Standing room only and humming with smart young people all aching to find out more about starting up a new venture.


Exciting new blog posts from Adam on Knowledge Sharing

By adamk on January 11, 2013

Adam has been a guest blogger for HDI for several months and has created some great articles on knowledge sharing programs, particularly from the operational managers perspectives.  Take a look at all his posts and follow him at

We would love to hear from you!

New dates for Knowledge Centered Support (KCS) courses!

By adamk on January 11, 2013

We are proud to offer an two options for our Transforming Knowledge course!  Please join us!

February 18-22: Online for 2.5 hours per day for 5 days using a screen and audio sharing tool.

March 26-28: In Boston, in person for 2.5 days.

To register or find out more, come to our Transforming Knowledge page!

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