The Verghis Group

3 Shaky Pillars of Customer Support Metrics

By Phil Verghis on October 3, 2012

A link to my October 2012 newsletter…


  1. I found this blog to be very interesting because it is true that a lot of companies don’t know how to measure or evaluate their customer service. The first shaky pillar was interesting because I know that most companies have a survey somewhere online that they want customers to fill out and write about their own experience. The statistics on how many customers actually fill it out were not very surprising to me, because personally I don’t think I have ever completed a survey for a company. Customer service is definitely an important metric for businesses. Here are some ways to improve customer service,

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