The Verghis Group

Bi-Coastal KCS Foundations Workshop – July 10-12

By adamk on May 20, 2012

There’s a first time for everything -  Join us July 10-12 for Bi-Coastal KCS! The Bi-Coastal Knowledge-Centered Support (KCS) Foundations Workshop we are launching will provide an opportunity for multiple members of your organization to attend the workshop closest to where they are located, either Boston, MA or Menlo Park, CA (Silicon Valley), while at the same time gaining the same knowledge, similar experiences and collaborating with regional and bi-coastal attendees. Learn how KCS can improve your current KM processes and transform your organization.  Both classes will meet the same days and, on the final day, we will collaborate on our capstone exercises.  You will get the benefit of two certified KCS v5 Trainers, two groups of attendees, and one tremendous experience:

West coasters (DB Kay & Associates hosting in Menlo Park, California) –

East coasters (The Verghis Group hosting in Boston) –

Going public – what it was like

By Phil Verghis on May 18, 2012

Friend and author Annie wrote a nice blog post on Harvard Business Review on what it was like to go public the day of one of the hottest IPOs in 1999. Good observations for Facebook and the leadership team.

Nice blog by @anniebourne on Harvard Business Review on #facebook IPO and ours in 1999. #in


By Phil Verghis on May 14, 2012

We won – again! The Verghis Group was announced as the winner of the ‘Best in Tour’ at the Spring 2012 TSIA conference. We also were a finalist in the ‘Innovation in Consulting’ award, having won it in the Fall of 2011.

Just finished superb session with Cisco and Pitney Bowes

By Phil Verghis on May 9, 2012

I had a great TSIA Spring 2012 session with two smart and talented co-presenters – Janet Ramey (Sr. Director, Cisco) and Karen Lim (VP, Pitney Bowes) on Measures, Metrics and Madness. Both shared how two very different companies with different cultures and styles made major changes by moving away from obsessing on metrics. I shared some new research we have seen from behavioral psychology on how to target specific habits in order to change behaviors.

Getting ready for a Metrics and Madness session

By Phil Verghis on May 4, 2012

Just put the final touches on a ‘Beyond Metrics’ session with Karen Lim (VP, Worldwide Software Support at Pitney  Bowes) and Janet Ramey (Senior Director, Strategic Business Operations at Cisco). Two very smart individuals who are committed to making a difference for their customers. Learn what has worked and what hasn’t. Session is from 4 – 5 PM on Tuesday May 8th.

Join us at Technology Support World

By Phil Verghis on May 4, 2012

Adam, Priya and I will be at the Technology Services World conference in Santa Clara this coming week. We have a number of 1:1 meetings already set up — there are a few slots left if you’d like a private conversation on what’s on your mind.

  • The Verghis Group booth – 44b.
    Do stop by for a preview and launch of a new service we have been working on, which will be available to a select group of beta-testers by invitation only. We are looking for innovators. No followers. Interested? You know where to find us.
  • Monday May 7th: 12:45 PM – Expo hall.
    I can’t give you details yet, but this is superb news. If you are a friend/client – do come. You won’t regret it and we will really appreciate it.
  • Tuesday May 8th: 4 – 5 PM
    Phil will be facilitating a session with Karen Lim (VP of Global Software Support at Pitney Bowes) and Janet Ramey (Senior Director of Strategic Business Operations at Cisco). We will talk about large-scale changes that resulted from a new way of looking at metrics at two very different companies. The practice sessions have been superb, and I’m looking forward to sharing and learning.

You can see the schedule here:


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