The Verghis Group

KCS Foundations workshop, July 10-12 in Boston

By adamk on April 19, 2012

We are pleased to offer our Knowledge Centered Support (KCS V5) Foundations workshop, July 10-12 in Boston, presented by experts from The Verghis Group. We will be presenting the foundations of KCS, with several Verghis Group twists, particularly “un-mad” measures and internal communications strategies that will accelerate your success!

Take a long, hard look your organization’s existing approach to support. How much do you suppose this outdated model is costing? Not just in terms of morale, but the company’s bottom line? Chances are, it’s thousands – maybe hundreds of thousands of dollars a year. Would your bosses be pleased if you could trim your budget by even a fraction of that amount?

Want to learn more about how KCS can transform the lifeless pool of support information into useful knowledge, action and excellence? In a cost effect and proven way?

This workshop is specially designed for support/service center directors and managers, Knowledge Management program managers, and other professionals responsible for implementing Knowledge Management strategies.

More info and registration here

New article on when to use, and when not to use, an up-and-coming visualization tool – radar charts

By adamk on April 18, 2012

We have put together a great new article on some of the limitations of radar charts, a warning label that gives you tips on when to use them and when to avoid them!

Take a look at ’3 Things to Think About – A Warning Label for Radar Charts’

Don’t expect great food in a place with beautiful laughing women…

By Phil Verghis on April 18, 2012

and other hints from an economist foodie. A great read, and one I found myself nodding with as a fellow foodie…


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