The Verghis Group
 
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Three sessions at the TSIA event in Vegas

By Phil Verghis on October 7, 2011

http://www.technologyservicesworld.com

Measures, Metrics and Madness: The New World of Guiding, Not Grading
Professional Development Course (co-taught with Adam Krob)
Monday, October 24, 2011
8:00 AM to 1:00 PM
Savvy Support: The No More Tiers Model
(with Lance, Red Hat)

Wednesday, October 26, 2011

11:00 AM to 12:00 PM

Impact of Video on Service’s Future (Panel with John Ragsdale, Radha (Salesforce) and Jennifer (Yahoo)
Monday, October 24, 2011
4:15 PM to 5:15 PM


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