The Verghis Group

New Transforming Knowledge Workshop (KCS v5 Foundations) in Boston December 5-7!

By adamk on September 23, 2011

Take a long, hard look your organization’s existing approach to support. How much do you suppose this outdated model is costing? Not just in terms of morale, but the company’s bottom line? Chances are, it’s thousands – maybe hundreds of thousands of dollars a year. Would your bosses be pleased if you could trim your budget by even a fraction of that amount?

By popular demand, we are offering our second Knowledge Centered Support (KCS V5) Foundations workshop, December 5-7 in Boston, presented by experts from The Verghis Group. We will be presenting the foundations of KCS, with several Verghis Group twists, particularly “un-mad” measures and internal communications strategies that will accelerate your success!

Want to learn more about how KCS can transform the lifeless pool of support information into useful knowledge, action and excellence? In a cost effect and proven way?

This workshop is specially designed for support/service center directors and managers, Knowledge Management program managers, and other professionals responsible for implementing Knowledge Management strategies.

More info and registration at:

Free webinar on ‘Measures, Metrics & Madness’ hosted by HDI

By Phil Verghis on September 16, 2011

Rarely done (and free!) webinar on measures, metrics and madness – – Tues Sept 20th. Join a few hundred of my friends who have already registered.

Measures Metrics & Madness: Boston event – October 5, 2011

By Phil Verghis on September 12, 2011

I’ll be leading a highly interactive version of my workshop — ‘Measures, Metrics & Madness: the new world of guiding, not grading’ at the First Wednesday Group session in October. Seats will sell out, so act now…

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