The Verghis Group
 
photo

Transforming knowledge into action workshop (KCS v5 workshop)

By Phil Verghis on February 22, 2011

(Date changed to May 16th – 18th)

By popular demand, we are pleased to offer our first knowledge management workshop. It is simply one of the most effective ways to get a 20-40% productivity gain — and align the entire organization (not just support) around the customer. Join Adam Krob from May 16th to May 18th near Boston. Co-taught with Melissa George, the Program Director of the Consortium for Service Innovation.

Details: http://www.verghisgroup.com/consulting/transforming-knowledge-base-workshop-kcs-workshop/

Superb plug by TSIA’s John Ragsdale on upcoming workshop

By Phil Verghis on February 15, 2011

Update: Workshop is sold out, contact me if you want to be on the waiting list.

VP of Research at TSIA, John Ragsdale blogged about my upcoming workshop.

Here is some of what he said… “One of the top attended TSIA Member webcasts last year was a September event with my long time friend Phil Verghis, founder of the Verghis Group.”

“Phil is a thought leader around all aspects of support, including knowledge management and KCS. This is a great opportunity to learn about the evolving world of metrics and support best practices from one of the best in the business.”

http://jragsdale.wordpress.com/2011/02/15/measures-metrics-and-madness-boston-workshop-march-18-2011/

Check it out – there are a few seats still available…


The Verghis Group | (800) 494 9142 | (617) 395 6613 | phil@verghisgroup.com | www.verghisgroup.com
Copyright © 2010 The Verghis Group. All Rights Reserved.