The Verghis Group

‘Savvy Support’ model (aka no more tiers) cited in new book

By Phil Verghis on January 30, 2010

Andres Sanchez has published a book titled Technical Support EssentialsAdvice you can use to succeed in Technical Support and has cited the Savvy Support model a few times as one of the new models for support.

Read all about it, and much more of what Andres has to say in his book.


By Phil Verghis on January 1, 2010

2009, you were one of the most interesting years to live through from a business perspective. For many all over the world, it was a painful year. Here’s hoping that 2010 is a peaceful, prosperous and safe year for all of you and your loved ones.

Many thanks to my clients for making 2009 my busiest year yet.

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