The Verghis Group

High quality, low cost Voice of the Customer Conference…

By Phil Verghis on September 28, 2009

The Voice of the Customer Conference 2009
Boston, November 3-4

 Some of the strongest, most active communities in the social media world are based on post-sale customer support relationships. User groups, online forums, advisory boards, expert networks, survey panels–a growing number of “voice of the customer” channels now provide a rich dialog between companies and their customers.

 A great place to learn more about how social media is influencing the support world is the First Wednesday Group’s annual Voice of the Customer conference, which will take place Nov. 3-4 at a conference center outside of Boston.

This is a boutique event–highly interactive, small in scale, with an impressive lineup of expert speakers and an audience of managers with a good deal of hands-on experience with social media in a customer support environment.

If you’re looking for great conversations and lots of real-world data, this is the place to be.

 Registration is $385/day. For speaker and program details, please visit

Man who helped millions passes away

By Phil Verghis on September 14, 2009

Rest in Peace, Norman Borlaug…

Back in the 1960s, there was a real fear that the world run out of food. Dr. Norman Borlaug pioneered the use of hybrid, high-yield seeds which helped entire countries like Mexico, India and Pakistan feed themselves.

When awarding him the Nobel Peace Prize in 1970, the committee said “More than any other single person of this age, he has helped provide bread for a hungry world.”

He passed away on September 12th at the ripe old age of 95. Millions around the world owe their lives to him…

For a balanced note including constructive criticism of his techniques, read

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