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Funny customer service complaint letter – to Sir Richard Branson

By Phil Verghis on February 11, 2009

Famous science-fiction author Sir Isaac Asimov, who was also a professor of biochemistry, once said, “The most exciting phrase in science, the one that heralds new discoveries, is not ‘Eureka!’ (I’ve found it!) but “That’s funny…”

Speaking of funny, enjoy this hilarious customer service complaint letter written to Sir Richard Branson of Virgin Airways. But be forewarned: If you travel a lot, and enjoy food (confession: guilty as charged), you are quite likely to make a fool of yourself laughing out loud as you read it.


  1. Truly hilarious post! Customer service is probably one of the most underrated things in this world – truly a dying art. I have come across a website which allows me to receive the customer service I deserve. By writing reports about my Suppliers, and allowing them to respond to me regarding the matter at hand, has helped restore my faith in customer service

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