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Ultimate Customer Support Executive – thoughts since publishing?

By Phil Verghis on February 25, 2008

I’ve been asked if I would make any changes to the book I wrote. Of course, as any author will tell you, there are probably a number of things I would have done slightly differently. Nothing dramatic, but having created a workshop based on it has made me realize some of the things that resonate better.

Let me know if you have anything that you think should be revised or revisited.

Judge for first MIT CIO award

By Phil Verghis on February 23, 2008

I’ve just been asked to be a judge for the MIT Sloan – Infoweek CIO award. Should be a fun engagement, and I’m looking forward to meeting and learning from some very well-accomplished people.

One hour flight – amazing service

By Phil Verghis on February 22, 2008

Flew on Kingfisher Airlines in India recently, and enjoyed their service. During the one hour flight in economy, we were:

  1. Greeted warmly
  2. Given a drink and welcome kit (containing a pen, menu for breakfast and other small goodies) before takeoff
  3. Shown a welcome video from the flamboyant chairman, Vijay Mallaya (often called India’s version of Virgin’s Richard Branson) that welcomed us, told us that he had personally selected every member of the crew (yes, they were all very good looking) and gave us his email address if we had suggestions or issues
  4. Greeted by name (in economy!) as we were asked what we wanted to eat

A wonderful experience, and makes US domestic business and first class pale in comparison. Kingfisher is considered a classy discount airline.

MIT Sloan CIO Symposium Organizer

By Phil Verghis on February 21, 2008

In addition to the non-profit Global Enterprise Product Support Forum, I’m working with a talented group to organize this year’s MIT Sloan CIO Symposium. I’m part of the Content Panel committee (working on the speakers, content and flow of the conference) and the panel captain for the CIO Keynote panel.


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